Refund Policy

Last updated: May 11, 2026

We want you happy with what you buy. If something's wrong, we'll make it right.

When we'll refund you

• Technical defect — the file is corrupt, won't import, or doesn't play correctly.
• Misadvertised — the file is materially different from what was shown in the preview.
• Duplicate purchase — you accidentally bought the same item twice.
• Pro subscription — within 24 hours of your first charge, if you haven't downloaded anything yet.

Refund requests must be made within 7 days of purchase.

When we won't refund you

• Change of mind after downloading
• Incompatibility with software you didn't check upfront (we list compatible apps on every product page)
• The file works but you don't like the style
• Purchase made more than 7 days before the refund request
• Custom-build orders where work has already started

How to request a refund

Email mihai@filmple.co with:

• Your order number (found in your profile)
• The reason for the refund
• For technical issues — screenshot or short video of the problem

We'll respond within 24 hours on business days.

How long refunds take

Approved refunds are processed through Stripe within 1 business day. The credit usually shows up on your card within 5–10 business days, depending on your bank.

Pro subscription cancellations

Cancelling Pro is not the same as a refund. Cancelling stops future billing — you keep access through the end of the current period. If you want a refund of the most recent charge (within 24 hours and with no downloads), email us.

Questions?

Email mihai@filmple.co. We're a small team — we read every email.