Frequently asked questions

Right after checkout you'll land on a success page with one-click download buttons. Your files are also saved to your profile — you can re-download them anytime, forever.

Each stinger is a 1080p MOV file with an embedded alpha channel (Apple ProRes 4444). Drop straight into OBS, Streamlabs, Premiere Pro, Final Cut, or DaVinci Resolve.

Yes — unlimited re-downloads from your profile. No expiry. No "download token used up" nonsense.

Email mihai@filmple.co with your order number. We'll fix it inside 24 hours, or refund you.

Yes. Every Filmple purchase comes with a commercial license — use it in monetized streams, sponsored videos, client work, ads, online courses. See our full license terms.

One license covers one user. If you have a team of 3+, contact us about a team license.

No. You can use the assets in your own work and client deliverables, but you can't repackage them as standalone files for resale.

Unlimited downloads of every asset in the catalog — no per-pack purchases. You also get two new asset drops every month and early access before public release.

Yes. Cancel from your profile page in two clicks. Your Pro access stays active until the end of the current billing period.

Files you downloaded while subscribed are yours forever (and the commercial license stays valid). You just lose access to new downloads from the Pro library.

Yes — within 7 days of purchase if the file is broken or substantially different from what was advertised. See our refund policy for the full details.

Yes — drop the MOV file straight into your Scene Transitions setting. Alpha channel is preserved.

Import into your project bin and drag onto the timeline. Alpha channel works natively in all three.

Yes, the MOV files import fine. Pro tier will include native AE project files as we roll those out.